Shipping Policy

Shipping Destinations

Revyana currently ships to the United States, Canada, Australia and New Zealand as well as selected additional destinations shown at checkout.

Some countries or regions may be unavailable due to shipping, customs or product requirements.

Free Shipping

We currently offer free standard tracked shipping on all orders. Free shipping covers the delivery charge but does not necessarily include customs duties, import taxes or carrier handling fees.

Processing Time

Orders are normally processed within 1–3 business days. Processing may occasionally take longer during holidays, product launches or periods of unusually high demand.

Processing time is separate from delivery time.

Estimated Delivery Time

Most orders, including orders to Great Britain, are expected to arrive within 6–14 business days after dispatch.

Deliveries to Canada, Australia, New Zealand and remote locations, or orders delayed by customs, may take up to 20 business days. Delivery times are estimates and exclude weekends and public holidays.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information. Tracking updates may take several days to appear after dispatch.

Customs, Taxes and Import Fees

Applicable sales taxes may be collected at checkout where required by law.

Orders may also be subject to customs duties, import taxes or carrier handling fees that have not been collected at checkout. Whether additional charges apply depends on the destination, order value and local regulations.

Where such charges are not collected by Revyana at checkout, the recipient may be responsible for paying them directly to the local customs authority or delivery carrier. Revyana cannot predict or control charges imposed by local authorities.

Shipping Origin

Orders are fulfilled by our international fulfilment partners and are currently shipped primarily from China. Local delivery is normally completed by a carrier operating in the destination country.

Address Changes

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be changed.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Order Cancellations

Orders may be cancelled or modified before they enter processing. Once processing has begun, cancellation or modification may no longer be possible.

If the order has already been dispatched, please refer to our Returns Policy. This does not affect any cancellation, return or consumer rights provided by applicable law.

Split Shipments

Orders containing multiple items may occasionally arrive in separate packages. No additional shipping charges will apply.

Risk of Loss

Risk of loss remains with Revyana until the order has been delivered to the address provided at checkout or received by a person designated by the customer. This does not limit any rights available under applicable consumer law.

Lost or Missing Packages

If tracking shows your order as delivered but you have not received it, please check your property, household members, neighbours and local delivery carrier before contacting us.

Please contact us at support@revyana.com within 7 calendar days of the delivery scan so we can investigate with the carrier.

If your order has not arrived within 20 business days after dispatch, please contact us. Claims should normally be submitted no later than 30 calendar days after the latest estimated delivery date. This reporting period helps us investigate the shipment and does not limit any non-waivable consumer rights.

Depending on the carrier’s investigation and applicable law, we will provide an appropriate resolution, which may include a replacement or refund.

Refused, Undeliverable or Returned Packages

If a package cannot be delivered because of an incomplete or incorrect address, refusal, failure to collect it or failure to pay applicable import charges, please contact us.

Once the return has been confirmed, we may offer reshipment or a refund. Additional reshipping or non-recoverable return costs may be charged or deducted where permitted by law. We will inform you of any such costs before arranging the resolution.

If delivery failed because of an error made by Revyana or our fulfilment partner, no additional shipping costs will be charged.

Customs Refusal or Restricted Items

In rare cases, customs authorities may hold, refuse or return a package because of destination-specific import restrictions.

If this results from an error by Revyana or our fulfilment partner, or from the product not meeting applicable import requirements, we will offer a refund or replacement. In other cases, we will work with the customer to find a reasonable resolution, subject to applicable law and any recoverable shipping or return costs.

Delays

Customs inspections, severe weather, public holidays, carrier disruption and other circumstances outside our reasonable control may delay delivery.

If tracking has not updated for an extended period, please contact us at [support email] with your order number.

Related Policies

For information about cancellations, returns and refunds, please see our [Returns Policy].

Nothing in this Shipping Policy limits any rights that cannot legally be excluded under applicable consumer law.