Return Policy
Refund & Resolution Policy
Revyana Last updated: August 22, 2026
Our 30-Day Money-Back Promise
We want you to feel completely confident ordering from Revyana.
If your purchase isn't right for any reason, contact us within 30 days of delivery and we'll refund the purchase price of the item.
In most cases, you will not need to return the product. We may ask for a photo or a little more information so we can confirm your order and process your request.
If we do ask you to return an item, we'll send you the return instructions and cover the reasonable return postage. Please don't send anything back unless we've asked you to.
Original shipping charges are non-refundable on change-of-mind claims, unless applicable law requires otherwise.
1. How to Request a Refund
Email support@revyana.com within 30 days of delivery and include:
- Your order number
- The email address used to place the order
- A short explanation of the issue
- Photos of the item and packaging, if it arrived damaged, faulty, or incorrect
We'll respond within 1–2 business days and let you know what happens next.
Please don't return the product unless we specifically ask you to. Unauthorised returns may not be deliverable and may not be processed.
When the 30 days starts
The 30-day window runs from the date your order is delivered.
If tracking never confirms delivery, the window runs from 14 days after the end of the estimated delivery period shown at checkout. If your order hasn't arrived at all, see Section 7 — a late or missing parcel is covered separately and isn't limited by this window.
2. Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty, or different from what you ordered, contact us as soon as you can. Where possible, let us know within seven days, as this helps us investigate shipping damage quickly.
We'll give you your choice of:
- A free replacement; or
- A full refund, including any original shipping charge
You will not normally be asked to return a damaged, faulty, or incorrect item.
The suggested seven-day notification period is a request, not a deadline. It does not limit any statutory rights you may have in relation to problems discovered later.
3. Change-of-Mind Refunds
If you simply change your mind, or the item isn't right for you, you can request a refund within 30 days of delivery.
Once we've confirmed your order details, we'll refund the purchase price of the item. Any original shipping charge is non-refundable unless applicable law requires otherwise.
You will not normally need to return the item. We may ask for photographs or other reasonable information to confirm the claim.
4. Orders With Multiple Items, Bundles, or Discounts
If your order contained more than one item and you're refunding only part of it, we refund the amount you actually paid for the item being returned — not its full list price.
In practice:
- Discount codes and site-wide offers are applied proportionally across the order. You'll be refunded the discounted amount you paid for that item.
- Bundles and multi-buy offers (for example, buy-two-get-one) are priced as a set. If you refund part of a bundle, we recalculate the order at the standard price of the items you're keeping, and refund the difference.
- Free gifts and free-shipping thresholds earned by the original order value may be adjusted if a partial refund takes the order below the qualifying amount. We'll always show you the exact figures before processing.
If you'd rather refund the whole order than work out the split, just tell us and we'll do that instead.
5. Refund Processing
Confirmed refunds are sent to your original payment method within 3–5 business days.
After we issue the refund, your bank, card provider, or payment service may need a further 5–10 business days to show it in your account. That part is outside our control.
If more than 15 business days have passed since we confirmed your refund and it still hasn't appeared, email us at support@revyana.com and we'll help investigate it.
6. Replacements
If you'd prefer a replacement instead of a refund, let us know when you contact us.
Replacements for damaged, faulty, lost, or incorrect items are sent at no additional cost. Availability may depend on current stock — if we can't replace the item, we'll refund you in full.
7. Cancellations
You can request cancellation any time before your order ships. Contact us as quickly as you can with your order number.
We'll do our best to stop the order, but cancellation can't be guaranteed once fulfilment has begun. If it's already shipped, you can still use the 30-day money-back promise once it arrives.
Cancelled orders are refunded in full to the original payment method.
8. Lost or Undelivered Orders
If your tracking hasn't updated for an unusual length of time, or your order hasn't arrived within the estimated delivery period, contact us so we can investigate with the carrier.
If the shipment is confirmed as lost, or delivery can't be verified, we'll send a free replacement or give you a full refund — your choice.
If tracking shows the parcel as delivered but you can't find it, please first check:
- Around the delivery location
- With household members or neighbours
- With your building reception or mail room
- For a delivery notice from the carrier
If it's still missing, contact us within 14 days of the recorded delivery date. We'll investigate the delivery and provide an appropriate resolution based on the carrier's findings and applicable law.
If an order can't be delivered because the address supplied at checkout was incomplete or incorrect, we may deduct shipping costs from the refund, or ask you to cover the cost of reshipping.
9. Exceptions and Misuse
The following aren't covered by our voluntary 30-day money-back promise:
- Gift cards
- Requests submitted more than 30 days after delivery
- Damage caused by deliberate misuse, improper handling, or unauthorised alteration
- Claims involving suspected fraud, abuse, or repeated misuse of this policy
We may ask for reasonable supporting information before completing a claim, and we may require the item to be returned where we have genuine grounds to suspect misuse. In that case, we'll cover the return postage.
These exceptions do not limit any rights you have regarding faulty, damaged, misdescribed, or incorrect products under applicable consumer law.
10. Your Statutory Rights
This policy gives you additional protection. It does not exclude, restrict, or replace any rights available to you under the consumer laws of your country, state, province, or territory.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand: Where you purchase as a consumer, the guarantees provided by the Consumer Guarantees Act 1993 apply and are not excluded or restricted by this policy.
Canada: Applicable provincial and territorial consumer protection laws may give you additional rights that are not affected by this policy.
United States: Applicable state consumer protection laws, and any implied warranties that cannot legally be excluded, continue to apply.
11. Contact Us
Email: support@revyana.com Response time: within 1–2 business days
We're a small team, and we read every email. If something has gone wrong with your order, please tell us — we'd much rather make it right than leave you with something you don't love.